Return and refund policy

Last updated: April 26, 2026

This Return & Refund Policy applies to all products purchased through chancejay.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unused, undamaged, and in its original packaging.
• Product Note: For apparel and clothing items, products must be unworn, unwashed, and free from stains, odors, pet hair, or any signs of use in order to qualify for a full refund. All original tags must be attached, and the item must be returned in its original packaging.
• You must provide a receipt or proof of purchase.
• Non-returnable items: Gift cards, final sale items, personalized or custom-made clothing, underwear, swimwear, and accessories marked as non-returnable.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process To start a return, please follow these steps:

• Step 1: Contact our support team at support@chancejay.shop or call us at +1 4355356245 with your order number and reason for return.
• Step 2: If your return is accepted, we will send you a return shipping label or detailed instructions on how and where to send your package.
• Step 3: Pack the items securely to avoid damage during transit and attach the required return label.

4. Return Shipping Fee & Restocking Fee

• Defective/Damaged Products: If the insulation mat is incorrect, damaged by the carrier, or has manufacturing defects, we will cover the return shipping cost.
• Customer Remorse: If you purchased the wrong size, color, or no longer want the item, we will cover the return shipping cost to ensure a risk-free shopping experience for our customers in United States.
• Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address Please do not send your purchase back to the manufacturer. Returns should be sent to our registered office: 412 Shaffner Ave, Brownsville, Pennsylvania, 15417, United States.

6. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that bank processing times may vary.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

8. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

• Email: support@chancejay.shop
• Phone: +1 4355356245
• Address: 412 Shaffner Ave, Brownsville, Pennsylvania, 15417, United States
• Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST/EDT - Eastern Time)